Legal
The terms that apply when you register for and use the ASK client portal to apply, submit documents and follow your case.
The ASK client portal (the “portal”) is provided by ASK Financial Services LLC-FZ (“ASK”, “we”, “us”), Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. These terms apply to your use of the portal, together with our Terms & Conditions and Privacy Policy.
The services we provide to you are governed by the client agreement you sign with ASK. If these terms conflict with your client agreement, the client agreement prevails.
We may decline or close a registration that appears to be false, duplicated or created for misuse.
You are responsible for activity in your account that results from your failure to keep your sign-in details secure. Repeated failed sign-in attempts temporarily lock the account to protect it.
When you start an application, you choose whether it is an individual application (finance in your own name) or a corporate application (finance in a company’s name), and the service you need. The portal then shows the information and documents required for that type of application and service. For some services, ASK confirms the required documents after reviewing your application.
You can save an application as a draft and return to it before submitting. Drafts are visible only to you. When you submit, your application receives a Case ID, which you should quote when you contact us.
You confirm that everything you submit through the portal is true, complete and accurate, and you agree to tell us promptly if anything changes. Applications are assessed by banks and finance providers on the basis of the information provided. Information that is false, incomplete or misleading may lead to an application being declined, an offer being withdrawn, or ASK ending its work on your case, and may have legal consequences.
Uploaded documents are stored privately and can be opened only by you and authorised ASK personnel, as described in our Privacy Policy.
When you submit an application, you authorise ASK to review the information and documents you provide in order to assess your financing options and to contact you about your application. ASK shares your information and documents with a bank or finance provider only when you have instructed us to approach that provider, in line with your client agreement.
If you submit information about a company, its partners or another person, you confirm that you have their authority and that they have been told how their information will be used.
The portal shows the current stage of your case, the documents received and still outstanding, and messages from our team. Case stages are provided for information and may not reflect a provider’s position in real time. A bank’s or finance provider’s formal communications are the authoritative record of its decision.
Applying through the portal does not guarantee that finance will be offered. ASK’s fees are set out in your client agreement.
We will send you emails when your application is received, when its status changes and when there is a new message for you. For your security, these emails contain only your Case ID, the new status where relevant, and a link to sign in, never documents or financial details. Please read new messages in the portal and respond promptly. Messages you send through the portal are added to your case history.
Access to case information is limited to you and to ASK personnel authorised to handle your case, and access is recorded. You must use the portal only for your own applications or those you are authorised to make, and you must not:
If you discover a security weakness, please report it to support@askgulf.com and do not test or share it.
We aim to keep the portal available and secure, but it may sometimes be unavailable for maintenance, updates or reasons outside our control. We do not guarantee uninterrupted access. If the portal is unavailable, please contact us by phone or WhatsApp.
You can ask us to close your account at any time by contacting support@askgulf.com. We may suspend or close an account, or restrict access, if we reasonably believe it is necessary to protect you, other users or our systems, if these terms are breached, or if the law requires it. Where appropriate, we will tell you why.
Closing an account does not end any obligations under a client agreement. Records relating to your applications are kept as described in our Privacy Policy.
We keep application records, documents and case histories for the periods described in our Privacy Policy, including any period required by law. Unsubmitted drafts are kept until you delete them, submit them or your account is closed.
The liability provisions in our Terms & Conditions apply to your use of the portal. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under the laws of the United Arab Emirates.
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction over any dispute arising from them.
We may update these terms. The date at the top shows the current version. If we make significant changes, we will tell portal users before they take effect.
Questions: ASK Financial Services LLC-FZ, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Email support@askgulf.com or call +971 55 107 6999.
