Privacy

Enquiry Privacy Notice

What happens to the details you send us through the consultation enquiry form on askgulf.com.

Effective from24 October 2026
Applies toThe consultation enquiry form

01About this notice

This notice explains how ASK Financial Services LLC-FZ (“ASK”, “we”, “us”) handles the information you send through the consultation enquiry form on askgulf.com. Please read it before you send the form. Our Privacy Policy explains how we handle information in the rest of our work, including if you later become a client.

ASK is a company registered in the Meydan Free Zone, Dubai (trade licence number 2653754.01, issued by Meydan Free Zone, Dubai), located at Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. ASK decides how and why the information described here is used.

02What the form collects

Your full name, email address and mobile number
Whether your enquiry is an individual or a corporate enquiry and, for a corporate enquiry, the company name
The service you are interested in and how you would like us to contact you (WhatsApp, phone call or email)
Your message, if you choose to write one
The date and time you agreed to this notice, the version you agreed to, and the reference number we give your enquiry
A one-way coded form of your internet (IP) address, used only to detect automated or repeated abuse of the form. It cannot be turned back into your actual address.

The form does not accept documents, and it will not accept a message that appears to contain an Emirates ID, bank account (IBAN) or card number. Please do not send identity documents, account numbers or other sensitive information through the form. If you go ahead with an application, we will explain what is needed and how to share it securely.

03Why we use it

We use the information you send only to:

reply to your enquiry and arrange a consultation, using the contact method you choose;
keep a record of your enquiry and of the consent you gave; and
protect the form against spam, fraud and misuse.

We do not use enquiry details for marketing, we do not add you to a mailing list, and we do not sell your information. No decision about you is made automatically.

05Who receives your enquiry

ASK’s team. Your enquiry is stored in the secure administration area of our website, which only authorised ASK personnel can open after signing in.
Our internal email notification. When you send the form, a notification containing the details of your enquiry (its reference number and the time it was received, whether it is an individual or corporate enquiry, your name, company name if any, phone number, email address, the service, your preferred contact method and your message) is sent to ASK’s company enquiries mailbox. That mailbox automatically forwards it to the company email accounts of the ASK shareholders who handle enquiries. These are ASK business mailboxes, not personal accounts. The notification never includes documents or attachments.
A confirmation to you. We send you an email confirming that we received your enquiry, with its reference number. It comes from support@askgulf.com, and replies to it reach our support team.
Our hosting provider. Hostinger International Ltd provides the servers for our website, its database and our company email, and processes your enquiry on our behalf for those purposes.

We share enquiry details with a bank or finance provider only if you later ask us to help with an application and agree to it under our client agreement. We may also disclose information where the law requires us to.

06Where your enquiry is stored

The server that hosts our website and stores enquiries is located in India, so your enquiry is stored and processed outside the United Arab Emirates. Our company email service is also provided by Hostinger, and email messages may be processed on its servers outside the UAE.

We use this arrangement so that we can receive and answer your enquiry. Information is sent to and from our website over encrypted (HTTPS) connections, and access to the stored enquiries is limited as described in section 7. If the place where enquiries are stored changes, we will update this notice.

07How we protect it

The form and our website use encrypted connections (HTTPS).
Only authorised ASK personnel with their own sign-in can view enquiries in our website’s administration area.
Our emails are sent from our own company mailbox over an encrypted connection and are digitally signed, so receiving mail servers can confirm they came from ASK.
The form includes protections against automated submissions and repeated misuse, and it refuses messages that appear to contain ID, account or card numbers.

No website or email system can be guaranteed to be completely secure, but we take reasonable steps to protect your information and review them regularly.

08How long we keep it

Our website deletes enquiries automatically 24 months after they are received, unless the law requires us to keep them longer.

If your enquiry leads to an application with ASK, the relevant details become part of your client record and are kept as described in our Privacy Policy. Copies of notification emails are kept in ASK’s company mailboxes and are deleted in line with our internal email practices.

09Your rights

Depending on the law that applies, you can ask us to:

tell you what information we hold about you from the form and give you a copy;
correct it if it is wrong or incomplete;
delete it, or stop or restrict how we use it; and
withdraw the consent you gave.

To make a request, email support@askgulf.com with “Privacy request” in the subject, or call +971 55 107 6999. We may need to confirm your identity before we act on a request, and we will respond within the time required by law. If you are not satisfied with our response, you may complain to the competent data protection authority in the UAE.

10Contact and changes

ASK Financial Services LLC-FZ, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Email support@askgulf.com or call +971 55 107 6999.

We may update this notice. The date at the top shows the current version. Each enquiry records the version of this notice that applied when it was sent.